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Returns Policy

Your satisfaction is our main priority.

Should you find yourself in the unlikely situation where you are not entirely satisfied with your product, we will be more than happy to refund the original price of stock items.

The goods must be returned by your own means within 14 days of receiving the delivery (the date of the delivery will be recorded by our carriers). We must obviously receive the goods back in a sale-able condition, unused, unmodified in the original packaging and box, with all associated components i.e. lamps.

Please understand that we will be unable to refund any direct costs such as the postage, packing and insurance costs.

Until the goods reach our possession you are ultimately responsible for the condition and well being of the product. We urge you to pack the goods to the same degree as to which they were received with all protective packaging in place.

Should we receive any goods back without packaging we will not issue a refund.

Please be aware that you waiver any right to return any goods that are classed as bespoke products. Products that fall in this category have been clearly marked on their product pages.

This returns provision does not affect your statutory rights (relating to faulty or mis-described goods or your right to cancel orders under the consumer Protection (Distance Selling) regulations, further details of which are available from your local Trading Standards Department or Citizens Advice Bureau.

Lightplan will in no way be responsible or liable for any costs incurred due to faulty goods, shortages or late deliveries relating to electricians fees or time taken from place of employment.

Please understand that we will be unable to refund any direct costs such as the postage, packing and insurance costs.

Damaged Goods

You must report any damaged goods upon receipt of your delivery within 48 hours by means of one of our return forms. Please contact us by email, fax or telephone.

Please note that the courier will require you to sign that you have received the product in good working condition, if you do not have the opportunity to examine the goods you must  sign for the goods “un-examined”. If the goods or outer packaging is damaged please sign for the goods as “package damaged” or refuse the delivery.

Please be aware that a signature will be required in order for the goods to be delivered. Therefore, please ensure that there is someone available to take possession of the goods when the delivery is scheduled.

Faulty Goods

If you find yourself in the situation where your goods are found to be faulty within the warranty period and you require a replacement product please email or write to us immediately. We will need to contact the relevant manufacturer to make the necessary arrangements. It is likely the manufacturer may require a test to confirm your goods are faulty, in this scenario please follow our returns procedure as detailed in our returns policy section.

Please note that all fittings that are sold complete with lamps or tubes, are supplied on the basis that they are free of charge and are therefore excluded from warranty or damaged on delivery replacement. Due to the delicate nature of these products we are unable to supply free of charge replacements.

Lamp life is calculated on an average and will vary depending on your location; fluctuations in voltage can considerably affect your lamp life.

All of our products are checked by hand prior to them being dispatched to ensure their quality.


Should you find yourself in the position where you need to cancel any goods prior to them being dispatched, you are asked to contact us by email as soon as possible.

Any goods that have already been dispatched will have to be returned by our returns procedure as detailed in our returns policy section.