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Delivery Information

Free Delivery on all orders


An additional delivery charge may be incurred if orders are exceptionally heavy or unusual. We will contact you if this is the case.

Please do not arrange for an electrician until you have possession of your goods, as compensation cannot be given for delays..

Please be aware that an alternate delivery address may affect dispatch times, otherwise to prevent fraud, goods will only be delivered to the billing address or a business address.

Please note if you refuse delivery of goods, and you want to keep the order you will be charged a delivery fee. The free delivery offered is for one delivery attempt only.

Goods that are out of stock may take between 2 - 8 weeks of receipt of order. In the unlikely event of goods taking longer than the 4 -8 week period you will be contacted by our customer services. They will give the option for the order to be cancelled if the lead time is unsuitable without penalty to the customer.

Please note you are required to sign for your goods at the point of delivery. If the package is damaged please sign delivery paperwork 'accepted package damaged' or if you so wish, refuse the delivery. Please always check your goods on delivery or if not given time please sign for as “unexamined”.


If you require re-delivery, Lightplan reserve the right to charge these additional shipping costs. Should you wish to cancel the order at this point, Lightplan reserve the right to deduct from any refund the cost of the initial delivery charge plus extraneous costs incurred as a result of the Goods being returned to Lightplan.